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Exhibiting at Melbourne International COFFEE EXPO (MICE) 2025

Melbourne Convention & Exhibition Centre
20 Mar - 22 Mar, 2025

Product Offerings

Product Categories:

Food Processing Equipment, Consulting Services

Products:

Coffee Machines: LaCimbali Espresso Machines, Casadio Espresso Machines, Eversys Super Automatics, Rheavendors Coffee Vending Machines, Bravilor Bonamat Bulk Brewers

Coffee Grinders: Eureka Grinders

Accessories: Coffee Machine Spare Parts, Coffee Accessories, Cleaning Products, Water Filtration Systems

Product Gallery:

Service Sphere Pty Ltd, based in North Melbourne, Australia, is a premier provider of commercial coffee equipment and comprehensive after-sales service solutions. With a commitment to quality and innovation, Service Sphere serves as a critical partner for businesses in the foodservice, hospitality, and office coffee sectors across Australia.

Company Background

Established to address the growing demand for high-performance coffee equipment and service reliability, Service Sphere has evolved into a trusted name in the Australian coffee industry. Its focus on both cutting-edge equipment and unparalleled technical support positions the company as a holistic service provider rather than just a supplier.

Core Business

The core operations of Service Sphere revolve around the supply, maintenance, and support of commercial coffee machines and related equipment. It operates an authorized service center and distributes an extensive portfolio of globally recognized brands in the coffee industry.

Product and Service Offerings

Service Sphere delivers an all-encompassing range of products and services:

  • Coffee Machines: Professional espresso machines from LaCimbali, Casadio, and Eversys (super-automatic), as well as Rheavendors coffee vending systems and Bravilor Bonamat bulk brewers.
  • Coffee Grinders: High-performance grinders from Eureka.
  • Accessories: A complete range of spare parts, barista tools, cleaning products, and filtration systems.
  • Technical Services: Preventative maintenance, emergency breakdown support, equipment diagnostics, and refurbishing.
  • Training and Support: Certified barista training, machine use tutorials, and online resources.

Specialization and Core USP

A key strength of Service Sphere lies in its exclusive Australian partnerships with globally respected manufacturers such as LaCimbali and Eversys, providing it a competitive edge in supplying state-of-the-art coffee systems.

Their in-house certified technicians and national network allow for efficient, responsive service operations. The company is also distinguished by its investment in sustainability, offering eco-friendly cleaning solutions and efficient brewing systems to minimize waste.

Financials and Business Scale

While private financial data is not publicly disclosed, Service Sphere’s long-standing partnerships with multinational equipment manufacturers and its presence across all Australian states via B2B networks suggest a healthy and growing revenue base. The company is regularly featured in supplier directories and procurement networks for major hospitality and office chains.

Shipment Data

According to export-import data platforms like ImportGenius and Volza, Service Sphere has been actively involved in the importation of commercial coffee equipment from Italy, Switzerland, and the Netherlands, aligning with their representation of brands like LaCimbali and Eversys. Over the past 12 months, the company recorded an estimated 30+ international equipment shipments, primarily espresso and vending machines.

Target Market

Service Sphere primarily targets:

  • Coffee Roasters and Cafés
  • Corporate Offices and Shared Workspaces
  • Hospitality Venues (Hotels, Restaurants)
  • Convenience and Vending Operators
  • Government and Education Institutions

Its dual focus on both sales and after-sales support makes it highly attractive for clients seeking reliability and long-term partnerships.

Capabilities

  • Authorized national distributor and repair center for multiple international brands
  • Certified technical training programs
  • In-house fleet of service vehicles and technicians
  • Advanced inventory management for spare parts
  • Online shop and live diagnostics services
  • Australia-wide logistics and customer support coverage

Certifications and Compliance

Service Sphere complies with Australian regulations for electrical safety and workplace training. The company also ensures equipment meets energy efficiency standards and promotes HACCP-compatible cleaning procedures. Additionally, it partners with suppliers that hold ISO 9001 quality certifications for manufacturing.

Customer Testimonials

Many positive testimonials appear across platforms such as Google Reviews and industry forums:

“The team at Service Sphere always go above and beyond to ensure our machines run smoothly. Their technicians are knowledgeable, and the support is excellent.” – Melbourne Café Owner

“Reliable service and premium equipment. Our café has seen improved efficiency and quality since switching to Eversys through Service Sphere.” – Hospitality Manager, Sydney

Major Achievements

  • Recognized as LaCimbali’s Exclusive Australian Distributor
  • One of the first Australian companies to offer remote diagnostics for Eversys machines
  • Hosts training workshops in collaboration with the Australian Coffee Academy
  • Featured in Australian hospitality expos and Barista competitions for equipment demonstration and sponsorship

With an unwavering focus on customer service, high-end products, and innovative support systems, Service Sphere continues to play a pivotal role in elevating Australia’s specialty coffee infrastructure.